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InfoGate: Now also available in Munich Airport's Terminal 2

At the InfoGate counter, the airport visitor only has to push a button to instantly start a videoconference with an information service agent. During the con-versation, both sides see each other as life-size screen images in real time.

MUNICH – Following their successful launch in Terminal 1, the new InfoGates are in operation in Terminal 2, the passenger handling facility jointly operated by Munich Airport and Lufthansa. Six of these InfoGate Counters are now set up in the public and non-public areas of Terminal 2. Thanks to the new, virtual InfoGate Counters, quality information is now available in areas of the terminal that previously had no information service coverage.

In addition to the devices offering individual service, airport visitors can also use the 10 new interactive InfoGate pillars. Via touchscreen, users can access the range of information on services, shopping and dining at the airport to find what they need and learn how to get there. Among other functions, the information pillars can display a computer-animated airport map to show the quickest route to a gate, shop or restaurant. The system computes the distance and the estimated walking time to the indi-cated destination (gate, shop, etc.). Last year the InfoGate pillars won the prestigious international 2011 Good Design Award.

Following the successful launch of this technology, which Munich Airport developed in-house, the concept is now beginning to arouse great interest from airports in other countries. The new 100% subsidiary established in the spring of this year –InfoGate Information Systems GmbH– is marketing the system worldwide.

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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