They also allow passengers who have already checked in via www.klm.com, telephone, fax or WAP to print out a boarding pass. KLM`s loyal customers, the members of the airline`s Flying Dutchman (FD) program, can register their FD points on their FD cards. If FD members type in their FD card number when booking their flight, checking in at the e.service center takes even less time. The ten new e.service centers are located opposite Desk Row 9 in Departure Hall 2. The enhanced e.check-in service meets the need among KLM`s frequent fliers for fast, flexible and hassle-free travel.
Quicker and more convenient
E.check-in allows passengers traveling with carry-on baggage only, the freedom to check in from as early as 24 hours and as late as 30 minutes before their flight departure time, with shorter wait-time than when following normal check-in procedures. A user-friendly touch screen guides passengers through the e.check-in procedure, which need not take longer than 20 seconds. The kiosks also offer passengers a selection of unoccupied seats to choose from. By inserting their FD card or entering their membership number, FD members can automatically add their frequent flyer points to their account. Passengers who have made a joint booking, can check in up to a maximum of four persons at a time. If the e.check-in procedure fails, the kiosk prints a coupon listing the cause and advising the passenger of alternative procedures. The staff at an assistance desk near the e.service centers will answer questions and solve whatever problems may arise.
The Schiphol e.service centers are IBM e-technology-equipped. They have been positioned in close cooperation with the airport company, Schiphol Group. KLM has taken the requirements of disabled passengers into account in the design of the new e.service centers, with easy access for people in wheelchairs.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
