Statement relating to global suspension of G Adventures’ September departures.
Due to the continuing COVID-19 pandemic, G Adventures has taken the unfortunate but necessary decision to further suspend tours departing up to and including September 30, 2020, as well as the October 21, 2020 departure of its G Expedition ship. This comes with the exception of 21 departures which are operating in Europe for travel that is possible between certain countries.
G Adventures is following the guidance from ABTA for all UK travellers affected by the tour suspensions. Travellers can rebook their tour for a future date or book a different tour instead. All UK travellers booked on a tour departing up to September 30, 2020 who do not wish to rebook their trip to a later date will receive a fully-protected Refund Credit Note for 100% of the amount paid for all booked tour services as well as an additional 10% travel credit as a gesture of goodwill.
If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021, with their money remaining financially protected via their Refund Credit Note in the interim. Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
Alternatively, if travellers still wish to travel in September and travel restrictions for their home country permits, they can consider joining one of the 21 select tours running in Europe this September, developed in line with the UK Government’s list of countries with reduced restrictions. Please see the list of tours here.
G Adventures is not suspending tours beyond September 30 so as to keep the door open in the event the current situation evolves in a way that enables us to travel again. We do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to December 31, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110% travel credit for a future tour.
To help travellers feel confident to rebook using their travel credit, Lifetime Deposit or to make a new booking, G Adventures is offering a Book with Confidence* policy, which lets them cancel and rebook their tour closer to the time of departure, giving them flexibility and peace of mind.
The health and safety of our travellers and staff is our main priority and this is an essential measure to protect people at this time. We’re working closely with all of our partner suppliers including our hotel, ground transportation and meal providers, to prepare for our tour relaunch. This includes the increased health and safety measures we’ve put in place on all of our tours as part of our new Travel with Confidence policy which features enhanced health and safety procedures on all of our tours to provide travellers with more confidence. And for those travellers looking for even more reassurance, we've recently announced our Travel with Confidence Plus Collection of 37 small group tours which include all the benefits of our Travel with Confidence policy, plus additional physical distancing measures.
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance / air providers for details on compensation.
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