Statement relating to global suspension of G Adventures’ August departures.
Due to the continuing global pandemic, G Adventures has taken the unfortunate but necessary decision to further suspend all tours departing up to and including August 31, 2020. The health and safety of our travellers and staff is our main priority and this is an essential measure to protect our travellers and our people at this time.
G Adventures is following the guidance from ABTA for all UK travellers affected by the tour suspensions. All UK travellers booked on a tour departing up to August 31, 2020 who do not wish to rebook their trip to a later date will receive a fully-protected Refund Credit Note for 100% of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10% travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension. If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021, with their money remaining financially protected via their Refund Credit Note in the interim.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
"We are not suspending tours beyond August 31 as we wish to keep the door open in the event the current situation evolves in a way that enables us to travel again. However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to December 31, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110% travel credit for a future tour.
To help travellers feel confident to rebook using their travel credit, lifetime deposit or to make a new booking, G Adventures is offering a Book with Confidence* policy, which lets them cancel and rebook their tour closer to the time of departure, giving them flexibility and peace of mind.
We are more committed than ever to making our travellers' safety a priority. Our new Travel with Confidence policy features enhanced health and safety procedures on all of our tours from the moment travellers arrive to the moment they leave, to provide them with even more confidence while travelling. And for those travellers looking for even more confidence, we've launched our Travel with Confidence Plus Collection of 37 small group tours which include all the benefits of our Travel with Confidence policy, plus additional physical distancing measures."
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance / air providers for details on compensation.
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