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GO Airport Express: Passengers prefer paper over mobile for boarding

Of the 375 respondents, 65 percent said they present a printed boarding pass instead of a QSR code or other electronic documentation via phone or other mobile device. At 37 percent, men were slightly more likely than women (35 percent) to use mobile.

CHICAGO – Technology makes many aspects of traveling easier but most people still prefer to present a printed boarding pass when checking in at airline gates, according to surveys conducted by GO Airport Express, a Chicago-based ground transportation service and GO Airport Shuttle, an international transportation provider.

Of the 375 respondents, 65 percent said they present a printed boarding pass instead of a QSR code or other electronic documentation via phone or other mobile device.

At 37 percent, men were slightly more likely than women (35 percent) to use mobile.

Some noted they bring both printed copies of the boarding pass in addition to their phone because “you never know when computers are going to be down or the technology won’t work.”

“Going paperless may be a goal for many, but these results show  travelers still want a paper boarding pass to show just to be safe,” says John McCarthy, president, GO Airport Express. “Phones die, batteries wear out and computers crash, and no one wants to be left behind due to document issues.”

GO Airport Express, one of the oldest companies in Chicago, traces its founding to 1853 and the Parmelee Transportation Company, which provided a carriage service between Chicago’s railroad stations and the downtown hotels. The GO Group LLC is the nation’s largest airport transportation provider, serving some 60 airports in North America, Mexico, the Caribbean and Europe and transporting more than 13 million passengers per year.

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Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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