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Greyhound revolutionizes bus travel with all-new website

New focuses on simplifying the booking experience, providing more information for customers and further demonstrating the brand's transformation.

DALLAS – Greyhound, the largest intercity bus company in North America, announced an all-new that completely reinvents the way customers plan and book bus travel. Featuring a fresh, modern design, simple navigation and rich content, the site was built from the ground up to help customers find the best fares, book easier, and check out travel tips and suggestions for their next trip. The new site centers on customers’ needs and interests, and is the brand’s latest milestone in its transformation.

In addition to the clean look and simple navigation, key features of the new website include:

  • New fare options – New easy-to-understand fares, each with a variety of benefits such as free checked bags, priority boarding and additional Road Rewards points.
  • Filter search results – Customers can easily sort search results by departure time, price or fastest route, as well as compare online vs. offline prices to find the best deal.
  • Route details – Customers know what to expect during their journey, with information about the types of stops and what services are available at each stop.
  • Travel policy details – Frequently asked questions on topics such as baggage, ticketing and service needs, are clearly communicated, making travel easier than ever.
  • Inspiring travel content – Videos showcase real customers’ journeys and Greyhound employees, and city-specific recommendations highlight what to do or see, to assist customers when planning their trip.
  • New look for tickets – Tickets have a clean, simplified look where information such as schedule number, origin/destination and boarding time is easily found. It also includes helpful tips for baggage and traveling by bus, as well as station information.

“We carefully listened to our customers and are excited for them to see how we’ve put their needs at the forefront with this new site,” said Andy Kaplinsky, Chief Commercial Officer, Greyhound Lines, Inc. “This is the latest in a series of big, game-changing improvements we are making to provide a better experience for our customers. Our goal is for customers to not only think of us as a company that is easy to do business with, but as one of the best options when exploring travel choices.”

Customers can enjoy a refreshed end-to-end travel experience with Greyhound, from booking their journey to riding on one of the more than 1,200 new coaches that feature modern amenities such as free on-board Wi-Fi, power outlets, leather seats, guaranteed seating, extra legroom, footrests and on-board restrooms.

Other updates announced by Greyhound earlier this year include the launch of BusTracker on the Greyhound mobile app and, giving customers real-time information about whether their bus is early, on time or delayed. Other enhancements to the website are underway and will be announced in the coming weeks.

“This is an exciting time at Greyhound,” Kaplinsky added. “We are proud to continue to evolve Greyhound as a modern, convenient and affordable travel option to customers as we unveil these improvements – with much more to come!”

Greyhound Enhances Customers’ Travel Experience By Partnering With Parking Panda
Greyhound is partnering with Parking Panda, the nation’s leading provider for on-demand parking, to provide customers with the ability to discover and reserve parking online near select Greyhound terminals. With the ability to compare available parking options and prices, consumers can book their Greyhound travel, search, reserve, and pay for a guaranteed spot, creating a seamless ground transportation experience. More than50 terminals are now part of the program with more to be added through 2016.

Through this partnership, Greyhound customers can now leverage Parking Panda’s thousands of parking lots and garages across 40 cities to pre-purchase parking within easy walking distance of select terminals. Customers can view available parking options and compare prices directly from the parking section of the respective terminal’s page on in advance of their trip, or view parking for all terminals directly at

“We’re excited about our partnership with Parking Panda, as it allows customers to better manage their travel by comparing parking options and reserving the perfect parking spot near our terminals,” said Andy Kaplinsky. “Traveling on Greyhound is even easier now that customers have a useful tool that eliminates the challenge of driving around searching for convenient parking. We’re constantly looking for ways to improve the customer experience, and this partnership helps create seamless, hassle-free travel.”

Once a reservation is made, parking passes are e-mailed instantly to the customer and can be printed for guaranteed entrance at the selected location. Parking Panda’s platform integrates seamlessly with the partner parking location to ensure that sufficient space is set aside for pre-reserved customers so that parking availability is 100 percent guaranteed, even if the lot otherwise fills up.

“As consumers continue to spend the majority of their time and attention online and in mobile apps, it’s important for major travel providers to match evolving passenger expectations with emerging technology. Greyhound is doing that by giving customers the ability to know before they go to the terminal,” said Parking Panda CEO, Nick Miller. “Through on-demand parking reservations, Greyhound is helping customers alleviate the pain of parking, and there’s nothing like having a plan before heading out of town. The 18 million customers that Greyhound serves each year, can book their travel, know where they’re going to park, and how much they’re going to pay before heading to the Greyhound terminal. Customers can rest easy knowing they have a guaranteed parking space waiting.”

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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.