LBA has partnered with Veovo to introduce AI-powered Passenger Predictability technology to its airport operation.
LEEDS, UNITED KINGDOM – Leeds Bradford Airport (LBA) has announced an innovative technology partnership to improve queue management and passenger experience.
LBA has partnered with Veovo to introduce AI-powered Passenger Predictability technology to its airport operation. This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on passengers.
The Veovo technology, which aggregates data from multiple sensors throughout the terminal, accurately measures live passenger occupancy, throughput, and queue times in security, enabling LBA to dynamically resource staffing, plan layout and lane openings, as well as predict potential queuing bottlenecks.
In addition, the introduction of Veovo Passenger Predictability allows LBA to proactively communicate wait times to passengers.
Damian Ives, COO & Accountable Manager at Leeds Bradford Airport, said: “With many passengers returning to the airport, it was vital that we continue to provide travellers with smooth, safe journeys, as well as clarity and reassurance on their wait times. With Veovo support, we are now regularly delivering our targeted service level of greater than 90% of customers through security in less than 20 minutes. The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
James Williamson, CEO at Veovo, added: “With such a rapid return to growth, airports of all sizes are tuning into the power of predictive technology to improve efficiencies and passenger experiences. Leeds Bradford joins other airports such as Amsterdam, JFK and Gatwick, which have partnered with Veovo to gather and analyse people flow data and proactively put it to work to make better plans and respond to customer needs faster.”
Veovo build and implement technology that support airport operations around the world, with platforms including Passenger Flow Analytics & Forecasting, Resource & Revenue Management, AODB and FIDS.
Leeds Bradford Airport is the largest airport in the Yorkshire region (UK). The airport currently works with a range of airline partners to service routes to Europe, with certain routes offering onward connectivity to the US.
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