NAPAG has recently installed informative notice boards within the airport terminal building to increase passenger awareness and, highlight the group’s purpose, findings and achievements to date and encourage passenger feedback.
Richard Barker, Chairman of the Norwich Airport Passenger Action Group is delighted to announce that their activities have ‘gone live’ with the launch of a new website to facilitate improved communication between the group and Norwich International Airport passengers.
Additionally the group has recently installed informative notice boards within the airport terminal building to increase passenger awareness and, highlight the group’s purpose, findings and achievements to date and encourage passenger feedback.
Whilst wholly independent of the airport, the group is in regular communication with the airport management team to collectively consider steps that can or should be taken to improve or enhance existing standards and services and also discuss issues such as flight schedules and new destination opportunities. However, what had been lacking until now was the ability to effectively communicate actions and progress with passengers.
In 2012 the Group undertook a survey of passengers and are repeating this process on an annual basis, not only as a further line of communication but also to build up comparative records upon which to act – the results of the survey, conducted on one day in June last year, can now be seen on the website and notice boards. Of the 367 passengers who took part, the vast majority considered their airport experience to be excellent, good or satisfactory. Areas for improvement were also identified and completed actions from these include improved retail offering in the terminal, improved signage throughout the airport and the installation of a covered shelter for arriving passengers ensuring they remain dry in the wettest of conditions.
Richard Barker urges passengers to get involved with the group, via its website, by e-mail, by responding to the questionnaire or via comment pages available at one of the notice boards. “Help us help you” urges Richard Barker on behalf of the group. “We are solely here for the benefit of passengers and because we believe passionately in this significant regional asset, we believe it is in everyone’s interests to seek to improve it still further so that it provides a service which can be said to be not just satisfactory, nor good, but excellent. This is our aim and by working together and listening to what the passengers tells us, the group hopes to emulate that ideal”.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
