Ryanair published its customer service statistics which indicated a record of 92% on-time flights.
Ryanair, Europe’s only ultra-low cost airline, today (20 Nov) published its October 2012 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.
During October 2012:
- 92% (of 49,000) flights arrived on-time
- Less than 1 complaint per 1,000 passengers
- Less than 1 bag complaint per 2,000 passengers
Only Ryanair guarantees the lowest fares and no fuel surcharges ever;
- Ryanair operates Europe’s youngest, greenest, cleanest fleet;
- Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
Ryanair’s Stephen McNamara said: “Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on-time flights, fewest mishandled bags and great customer service.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.