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Satisfi Labs announces patent-pending for context-based natural language processing technology

The newest patent-pending will cement Satisfi Labs’ technology as an unrivaled leader in helping guests learn and do more with the brands they engage with and places they experience.

TAMPA BAY, FL. – Satisfi Labs, leading conversational AI platform for destinations and experiences, has just announced a patent-pending for its content-based Natural Language Processing (NLP) technology. Satisfi Labs’proprietary training methods for its NLP technology allow for a deep and wide understanding of questions and inquiries. The model employs a contextual algorithm that organizes natural language understanding concepts into tiers across global, vertical, sub-vertical, and local levels to allow for scale and granular accuracy.

Satisfi Labs is focused on enhancing the scope and specificity of conversational AI systems with the issuing of its patent. When handling inputs that are contextually similar but compositionally dissimilar, many systems see shortcomings. Satisfi Labs is overcoming these limitations using its new process.

Satisfi Labs provides its technology to sports teams, live event venues, attractions, destinations, and more. Just this past year, an example of some of the clients that Satisfi Labs added are: Indianapolis Colts, ESPN Events, Nashville Predators, Medieval Times, Visit Austin, Marquette University Athletics, Bromley Mountain, and Country Music Association. Using the shared training method which they call the network effect, Satisfi Labs is able to tap into its existing community of clients to recognize and train its concepts across verticals efficiently and effectively. The contextual response system can understand millions of variations of questions around the customer journey, which is why Satisfi Labs is the most used AI chat solution in sports, entertainment, and tourism.

“Coming from finance and algorithmic trading, Don and I saw a new way to handle training concepts and match them to specific responses,” said Randy Newman, CPO and Co-founder of Satisfi Labs. “We are thrilled to see that work turn into a patent-pending technology as we see this new flexible system to be the future in providing more granular and accurate information at scale.”

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.