Latest News
HomeAviationSkyTeam launches frequent flyer retro-crediting
Air travel

SkyTeam launches frequent flyer retro-crediting

Self-service, state-of-the-art miles accrual process rolling out alliance-wide.

AMSTERDAM – SkyTeam, the global airline alliance, has introduced an online, retroactive credit tool to make it easier for frequent flyers to keep their account balances up-to-date. Already available across most of SkyTeam's 20 members, the tool works in real-time to validate retroactive requests for eligible flights in a matter of clicks. 

The new tool eliminates the need for manual processing of post-travel claims such as when a Frequent Flyer Program (FFP) number has not been entered into a reservation. Customers simply log into their FFP account, enter their flight details and the system validates the request in seconds. Eligible flights are credited to their account automatically and retroactive requests can be made as little as one week after the date of travel – the shortest time frame in the industry.

"We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers," said Michael Schutzbank, SkyTeam's Director for Customer Loyalty. "Uncredited flights can make a difference when it comes to a customer's status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown."

"SkyTeam's new retroactive credit tool is another example of how our alliance is leading the industry in customer-centric innovation," said Perry Cantarutti, SkyTeam's CEO and Managing Director. "Loyalty is a key focus for SkyTeam. We greatly value our frequent flyers and our ongoing investment in technology will continue to deliver value both for customers and our member airlines by enhancing every aspect of the travel experience."

Offering aligned customer benefits alliance-wide is a priority for SkyTeam and the remaining airlines will be implementing the new tool over the coming months. SkyTeam was also the first airline alliance to deliver a consistent series of airport benefits across its network, when it launched SkyPriority in 2012.

News Editor - TravelDailyNews Media Network | + Posts

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

Tags
29/03/2024
28/03/2024
27/03/2024
26/03/2024
25/03/2024
22/03/2024