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Southwest Airlines and Amadeus IT Group sign contract to implement a single reservation system for carrier's operatons

After months of due diligence, the airline selected Amadeus’ Altea solution based on a successful international launch and future capabilities.

DALLAS and MADRID – Southwest Airlines and Amadeus IT Group announced that they have entered into a joint contract for Amadeus’ Altea reservations solution that will support the carrier’s domestic service. Amadeus’ Altea reservations solution currently supports the Company’s international service, and Southwest has long indicated a desire to operate just one reservation system, operating multiple systemsfollowing the acquisition of AirTran and the launch of international service on Southwest. After months of due diligence, the airline selected Amadeus’ Altea solution based on a successful international launch and future capabilities.

“We were pleased with the international launch, and we could not be more impressed with the experience of Amadeus and the capabilities of their product,” said Gary Kelly, Southwest Airlines Chairman, President, and CEO. “We are the largest domestic carrier in the United States, and we believe having one reservation system will provide a better operation for our Employees and our Customers as we embark on our very bright future domestically and abroad.”

Over the next few years, Southwest and Amadeus will partner to move to a single reservation system. Until then, the airline will continue with two reservation platforms after the sunset of the AirTran brand in December 2014. Amadeus is the leading IT provider for the travel and tourism industry with a unique portfolio of new generation solutions and the largest customer base for airline passenger service systems.

“We are extremely pleased to have been selected by Southwest. Without question, this is truly a landmark IT partnership for Amadeus, and we are committed to delivering a successful transition to a single reservation system. We are confident that Southwest will enrich our global airline community and look forward to their active involvement and contributions to the future evolution of the Altea platform,” said Luis Maroto, President and CEO, Amadeus.

After two years of work, Southwest began selling international itineraries in January 2014 using Amadeus’ Altea reservation solution. The carrier will begin flying those itineraries on July 1, 2014.

“This is anexciting time in the Technology Department of Southwest Airlines, and I could not be more enthusiastic about this partnership with Amadeus,” said Randy Sloan, Southwest Airlines Senior Vice President and Chief Information Officer. “There is much work ahead of us, but I am confident in our Team and the future possibilities and capabilities we will develop to help fly Southwest into the future.”

Southwest is Amadeus’ largest U.S. airline IT partner in terms of domestic passengers boarded annually. Amadeus has more than 100 airlines on their reservation system-mostly based in Europe, Asia, and Latin America. Once implemented, Southwest will be Amadeus’ largest airline ITpartner worldwide in terms of passengers boarded.

“We’ve had the distinct pleasure of working with Southwest to support its international flying, and we are excited to now expand our successful partnership to include domestic flying.  Our joint success to date is due in no small part to the complementary cultures of our two organizations, our shared respect for our team members, and a relentless focus on execution and delivery,” said Julia Sattel, Senior Vice President, Airline IT, Amadeus.

Sabre Corporation Statement Regarding Southwest Airlines Reservations System Contract
Sabre Corporation reported that it was notified yesterday by Southwest Airlines of its decision to end the competitive bid process for its future reservations system. Sabre was further notified that the contract has been awarded to a competitor.

Sabre remains under contract to be compensated through December 31, 2016 for continuing to provide reservations services for all domestic flights.

In 2013, Southwest Airlines’ reservations system contributed approximately one percent of total Sabre revenues, and three percent of Adjusted EBITDA.

Sabre’s leading SabreSonic CSS reservation solution is a market leader with strong market momentum. The robust and flexible solution was recently selected by the combined American Airlines and U.S. Airways, the world’s largest airline.

Sabre’s broad portfolio of airline solutions continues to provide opportunity for the Company to work with Southwest going forward through its currently installed solutions, as well as future opportunities.

Tatiana Rokou

Tatiana is the news coordinator for TravelDailyNews Media Network (, and Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.