Travelport worked with developer partners to deliver NavAgent for Smartpoint, which can save the average travel agent at least one hour per day on tasks such as workload prioritization, understanding traveler preferences and accessing multiple customer data points seamlessly within their workflow
LANGLEY, UK – In collaboration with Navitas Solutions, a leading developer of agency desktop solutions, and Agentivity, a travel agent data services and automation provider, Travelport introduces NavAgent – an add-on to the Travelport Smartpoint desktop point of sale delivering intelligent workload optimization and data driven personalization.
NavAgent is now available for Travelport+ users globally and is designed to significantly improve an agent’s ability to prioritize and focus on the most urgent selling and servicing tasks, while delivering personalized retailing experiences.
NavAgent helps travel retailers to connect with their customers in a more meaningful way, by automatically updating the agent’s Smartpoint display with a CRM view of the traveler as they engage. Customer details and preferences such as purchase history, favorite departure airports, airlines and other suppliers, as well as past and future bookings, and unused ticket coupons are all presented in a way that allows the agent to quickly and easily refer to relevant information as they engage with their customer. Early trials confirm travel agents achieve higher quality engagement with their customers, while optimizing their time each day.
“Together with Navitas, we are absolutely thrilled with how Travelport supported us to get NavAgent out there into the hands of travel agents – it is just so refreshing to see this sort of attitude and vision. Kudos to the Travelport team for their continued efforts in helping travel agents operate as modern digital retailers,” said Edd McArdle, Head of Partnerships and Product at Agentivity.
Travelport’s collaborative approach with developer partners Agentivity and Navitas in delivering NavAgent to the agency community has been uniquely focused on the best interest of the customer. By tapping into each partner’s industry skills and expertise, the companies were able to accelerate delivery to travel retailers, while ensuring value for Travelport’s agency customers through every phase of development.
“This collaboration emphasises the importance of Travelport’s partnership program with innovative developers and technology companies,” said Jason Toothman, Chief Commercial Officer – Agency at Travelport. “Our work to bring NavAgent to Travelport+ users around the globe is a great example of really delivering what the customer ultimately requires and doing so in record time.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
