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Carlson Wagonlit Travel enhances its self-booking tool

Carlson Wagonlit Travel Canada announced enhancements to its Horizon self-booking tool, which is…

Carlson Wagonlit Travel Canada announced enhancements to its Horizon self-booking tool, which is the only fully-integrated self-booking tool, allowing total continuity across digital and traditional channels.



We continue to listen to our customers needs and wants, which helps us further develop and strengthen our self-booking tool, said Jane Greene, President, Carlson Wagonlit Travel – Canada. CWT is committed to delivering exceptional features in the Canadian marketplace. This enhancement is a demonstration of our commitment to being the first to enable our customers to take advantage of low fare carriers at exceptionally low fulfillment costs.



The self-booking tool, Horizon, is a component of CWT Symphonie the first travel management model of its kind, effectively integrating people, technologies, and processes to deliver an unparalleled return on investment.



New enhancements to Horizon, CWT`s self-booking tool include CanJet and Jetsgo Booking Capabilities, these low fare carriers are now available for booking via Horizon. This improves traveler satisfaction, as they are able to better select a carrier to meet their requirements.



Our self-booking tool stands high above the rest, added Greene. With 24 by 7 support and fulfillment, no other tool can compete with us. We have the ability to provide 100 percent profile integration between our self-booking and traveller profiles for our customers, increasing utilization which drives down their costs.

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