WNS will manage Etraveli’s fast-growing travel operations, drive improved efficiency, enhance the end-client experience, and help accelerate their digital initiatives.
LONDON – WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced its partnership with Etraveli, the leading Online Travel Agent (OTA) in the Nordic region. Under the terms of the agreement, WNS will manage the client’s fast-growing travel operations, drive improved efficiency, enhance the end-client experience, and help accelerate their digital initiatives.
“We are delighted to partner with Etraveli. WNS is confident that we can help the client manage its rapid growth and improve its competitive positioning by delivering industry-leading solutions which leverage our domain and technology expertise,” said Keshav R. Murugesh, Group CEO, WNS.
“For a fast growing international business such as Etraveli, it is imperative to work with an adaptive partner that can manage fast scaling of operations, primarily in customer service. I am pleased to work with WNS that has shown us commitment and resolve in our initial stages of our partnership. Our ambitions are high and I am confident WNS will do their outmost to meet our increasing requirements,” says Mathias Hedlund, CEO, Etraveli.
WNS is a leading global Business Process Management company catering to over 200 clients by combining operational excellence, technology-enabled solutions, analytics capabilities and deep domain expertise across key industry verticals. Leveraging the company’s rich heritage in the travel & leisure industry, WNS is one of the world’s largest travel BPM companies providing an end-to-end suite of solutions for the travel industry. WNS is a trusted partner to many of the world’s leading airlines, OTAs, TMCs, hotels, cruise lines and car rental companies, delivering solutions for their transactional, transformational and innovative needs.
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