Travel & Leisure workers are scoring high in Job Satisfaction (72%) and Instilling Pride, the only Six Steps which have seen an increase this quarter.
WorkL, the employee experience platform which measures, tracks and improves employee engagement and employee happiness at work, reveals that the average Wellbeing Risk score for employees working in Travel & Leisure has increased to 31% in Q1 of 2023, up from an average score in Q4 of 2022 of 28%. This is compared to an average global decrease in Wellbeing Risk over the first quarter to 33%, down from 34%. The sector’s score is currently below the global average so this should act as a warning for the industry to monitor employee Flight Risk closely.
News from the Q1 2023 Travel & Leisure Insight Report by WorkL, which includes data from over 200 Travel & Leisure employees within the first quarter of 2023, shows that Reward & Recognition, Information Sharing and Empowerment, three of WorkL’s Six Steps to Workplace Happiness, have decreased in Q1 compared to 2022, resulting in an overall decrease in Travel & Leisure’s Engagement score, of 1% to 70%, the global average is currently 71%. Put into perspective, globally WorkL has seen a 0.7% drop in employee engagement scores, which is due to Reward & Recognition and Wellbeing.
In contrast, Travel & Leisure workers are scoring high in Job Satisfaction (72%) and Instilling Pride, the only Six Steps which have seen an increase this quarter.
The Flight Risk of Retail Employees has decreased by 2% to 23% in Q1- this means that nearly a quarter of employees working in this sector are at risk of leaving their current role in the next 9 months. This figure is in line with the average global Flight Risk trend, which has seen a decrease of 0.2% in Q1.
When the results are broken down into demographics, the Travel & Leisure sector has seen a decrease in female employee engagement (down 1.3% to 71%) and an increase by 4% for males (68%). Women in this sector are significantly happier at work compared to men, something for Managers to address over the coming months. BAME employees have seen an increase in their employee engagement score of 5% to 69% compared to White workers who have decreased by 3% to 70%. Employees aged 55-64 have seen a 22% decrease in their engagement score, which again, is something for managers to address. Most worryingly is the news that disabled employees have seen a decrease in their engagement scores of 12% to 64%, this is compared to non-disabled employees who score 71%.
Lord Mark Price, Founder of WorkL comments on the findings; “It’s great to see the Flight Risk of employees in this sector decrease, but it is worrying to see the significant decrease in employee engagement for disabled employees. My advice to Managers within the Travel & Leisure sector for the next six months is to firstly address how to improve engagement with disabled employees as well as to make use of industry data to benchmark and compare where and what needs improving in general across employee engagement.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
