Daily travel & tourism news portal for the international travel trade market since 1999
United's violent removal of a passenger was captured on social media, but is not reflected in the ACSI results as
Hotels rank higher in website satisfaction (82) than Internet travel sites and airlines (79). However, Internet travel loyalty programs (76)
The on-board experience still lags, however, with seat comfort remaining the worst part of flying (ACSI benchmark of 65). Passengers
