Minneapolis-Saint Paul International Airport, Tampa International Airport and Indianapolis International Airport rank highest in respective segments.
The benchmark, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies, finds that
While the travel industry is fixated on COVID-19-related issues, it remains important to get the basic operational details right. Currently,
In-flight services, such as food and beverage and in-flight entertainment, are the primary drivers of passenger satisfaction among international travelers.
Overall satisfaction reaches all-time high: Overall customer satisfaction scores have reached an all-time high of 749 (on a 1,000-point scale),