J.D. Power

Pivot is the only third-party franchise operator for 21c Museum Hotels brand.

Minneapolis-Saint Paul International Airport, Tampa International Airport and Indianapolis International Airport rank highest in respective segments.

Davidson Hospitality Group ranks highest in guest satisfaction.

The one hotel amenity that guests can’t live without is Wi-Fi. A large majority (81%) of guests accessed the internet

The benchmark, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies, finds that

Attentive staff, flexible cancellation policies keep hotel guests satisfied despite strains of pandemic.

While the travel industry is fixated on COVID-19-related issues, it remains important to get the basic operational details right. Currently,

In-flight services, such as food and beverage and in-flight entertainment, are the primary drivers of passenger satisfaction among international travelers.

Overall satisfaction reaches all-time high: Overall customer satisfaction scores have reached an all-time high of 749 (on a 1,000-point scale),

The study, now in its 21st year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper