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J.D. Power

Pivot is the only third-party franchise operator for 21c Museum Hotels brand.

Minneapolis-Saint Paul International Airport, Tampa International Airport and Indianapolis International Airport rank highest in respective segments.

The one hotel amenity that guests can’t live without is Wi-Fi. A large majority (81%) of guests accessed the internet

The benchmark, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies, finds that

Attentive staff, flexible cancellation policies keep hotel guests satisfied despite strains of pandemic.

While the travel industry is fixated on COVID-19-related issues, it remains important to get the basic operational details right. Currently,

In-flight services, such as food and beverage and in-flight entertainment, are the primary drivers of passenger satisfaction among international travelers.

Overall satisfaction reaches all-time high: Overall customer satisfaction scores have reached an all-time high of 749 (on a 1,000-point scale),

The study, now in its 21st year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper

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