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Peakwork and honeepot announce strategic sales and technology partnership

honeepot

Peakwork and honeepot partner to integrate the AI-powered “honeebot” chatbot into Peakwork’s travel ecosystem, enhancing customer interaction and boosting conversions.

DUSSELDORF / HAMBURG – Peakwork and honeepot have entered a strategic partnership, integrating and marketing the innovative “honeebot by honeepot” chatbot solution within Peakwork’s ecosystem. This collaboration enables travel websites, tour operators, and OTAs utilizing Peakwork’s offerings to incorporate a seamless, customer-focused solution designed to enhance the advisory process and drive conversions.

The honeebot: Intelligent Travel Guidance for Consumers

honeebot is an AI-powered chatbot integrated into travel websites to support customers in selecting travel options. Offered as a SaaS and white-label solution, it can be customized with a unique AI persona, adapted to each brand. For instance, honeebot can serve as an exit-intent trigger, engaging users about to leave a website through a pop-up window, as well as employing teasers and floating buttons for increased interaction.

Upon initiating a conversation, the chatbot autonomously curates and suggests the top three to five offers that best match the customer’s needs through the Peakwork Hub. It handles up to 80% of inquiries fully automatically under a representative’s name. For inquiries requiring a human touch, honeebot prepares a selection, enabling back-office consultants to finalize recommendations swiftly. This streamlined advisory process results in a conversion increase of 10-15%.

Scalable and Customizable Solution

honeebot has demonstrated success with major travel brands such as Eurowings Holidays, Condor Holidays, Lufthansa Holidays, and HLX, with further implementations to come. Flexible in application, honeebot operates in multiple languages and currencies. Its unique adaptability allows for tonal shifts to match platform needs or seasonal occasions, from formal to informal tones.

honeepot

Torsten Ostmeier, CEO and Founder of honeepot (Photo: Raimar von Wienskowski).

Torsten Ostmeier, CEO and Founder of honeepot, explained, “We use AI in travel advisory to create value and enrich the customer experience. Our partnership with Peakwork has already proven that honeebot can boost conversions, making it an ideal tool for the travel sector. We look forward to continued collaboration with Peakwork and deeper integration into the Peakwork Leisure Travel Network.”

Peakwork

Manuel Saballus, CEO of Peakwork (Photo: Jochen Rolfes)

Manuel Saballus, CEO of Peakwork, added, “honeebot’s conversion rates convinced us to bring this innovative solution to our clients, leveraging Peakwork’s strengths. We’re confident that our tour operator and OTA partners will benefit significantly from this technology.”

Tatiana Rokou
News Editor - TravelDailyNews Media Network | + Posts

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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