Incheon International Airport (Seoul, South Korea) is named 2009 World’s Best Airport in the World Airport Awards announced by Skytrax. The World Airport Awards are based on the results from 8.6 million questionnaires completed by airline passengers in 2008/9, covering more than 190 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors – from check- in, arrivals, transfer through to departure at the gate.
The worldwide survey interviews for the 2009 Awards totalled 8,640,552 – with over 97 different passenger nationalities participating. "We congratulate Incheon International Airport for achieving this title as World’s Best Airport for 2009" said Skytrax CEO, Mr Edward Plaisted. "Incheon is an airport that has been in the global top 5 ranking for the World Airport Awards during the past 5-6 years, and it is a great achievement for them to secure this premier mark of customer satisfaction".
Commenting on the 2009 World’s Best Airport Award, Mr C W Lee, President & CEO of Incheon International Airport Corporation said "It is a great honour and privilege to be the winner of 2009 World’s Best Airport. Incheon International Airport will strive to provide an outstanding safety, convenience and service excellence with elegant cultural touches for our airport customers. In addition, as an airport benchmarked by airports around the world, we will offer a different level of experience and excellence to our customers".
Incheon International Airport achieved the grand slam in the category of management, airport marketing and service excellence by winning 2009 Airport of the Year, Asia-Pacific region by Frost & Sullivan, 2009 Airport
Marketing Award, Northeast Asia by Route Development Group, Best Airport Worldwide by Airports Council International for 4 consecutive years from 2005 until 2008.