…
Online giant Monster Travel has signed a deal with travel services specialist CallUma to provide all its customers with trackable luggage tags and access to emergency text assistance.
CallUma’s ‘Just Text HELP’ emergency and information service can help anyone anywhere through one simple text message. From an emergency situation in which someone needs help communicating with overseas medical staff, or for something more frivolous, such as the phone number of a nearby Italian restaurant, CallUma’s translators are on hand 24 hours’ a day.
The ‘Tag ‘n’ Traq’ luggage tags are printed with international phone numbers which connect baggage handlers to CallUma assistants who speak the same language as they do.
Without the language barrier, this makes the whole process of reuniting the bags with their owner that bit easier. During the summer months, 98 per cent of lost bags with a CallUma tag on were reunited with their owners.
Monster Travel managing director David Hawke said: “These are great added value services for our customers. It’s important that anyone who travels with us feels that there is help at hand around the clock, which is where ‘Just Text HELP’ comes in, whether it’s to answer a simple question about the local area or to get help for something more serious.
“The luggage tags are also important, a lost bag can wreck someone’s holiday and being able to offer our customers a simple and effective means of avoiding this is a great added extra. Both of these services strengthen our commitment to customers in terms of offering quality holidays at value for money prices, but with back-up to help customers if they need help whilst they are away.”
CallUma founder and chief executive Tony Partridge added: “To be working with one of the large agencies in the market is a huge coup for us, we’re delighted that Monster Travel has seen the value in the services we have to offer.
“We believe that companies who pay attention to detail such as offering customers trackable luggage tags and a service to help them while they are away will see higher levels of customer retention.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
