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Drury Hotels has signed a five-year central reservation system (CRS) renewal with Pegasus Solutions, which will also include migration of the chain’s 130 hotels in 20 U.S. states to Pegasus’ award-winning next generation CRS, RezView NG. Drury’s brands include Drury Inn & Suites, Drury Inn, Drury Plaza Hotel, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-price hotel segment.
A Pegasus CRS customer since 1999, Drury Hotels has consistently reaped the benefits of RezView’s industry-leading uptimes and response times. With this renewal, which extends the relationship through 2015, Drury will also become the largest family-owned chain to implement Pegasus’ next generation CRS, RezView NG.
“Drury Hotels is committed to providing a high-quality hotel experience, as evidenced by five consecutive years as J.D. Power and Associates’ ‘Highest in Guest Satisfaction Among Mid-Scale Hotel Chains with Limited Service’,” said Connie Rheams, senior vice president, strategic sales for Pegasus Solutions. “The choice to reaffirm their commitment for another five years with Pegasus CRS services, including upgrading to RezView NG, evidences not only the value and trust Drury’s management puts in our solutions, but also the positive results we have had on their business.”
While Pegasus’ RezView has for years maintained the industry’s best uptimes and response times, the company’s award-winning technology, including RezView NG, has been lauded for its next-generation capabilities in 2010 alone by InfoWorld, CIO and, most recently, InformationWeek. Employing the best technology of both RezView and RezView NG is intrinsic to the high standards of Drury’s offering, according to Eric Strand, vice president of sales and marketing for Drury Hotels.
“When we last renewed with Pegasus, we cited consistency of service and RezView’s reliability as key considerations,” said Strand. “Our decision to continue our decade-plus relationship with Pegasus after a thorough review of other CRS providers remains founded in these factors, as well as the delivery of Pegasus’ RezView NG CRS, which will allow us to enhance our revenue management practice and support our continued growth. As a family built, owned and operated chain, our first commitment is to our guests and our brand, a principle that Pegasus understands and supports through its solutions.”
RezView NG is the most sophisticated CRS available in the hospitality industry. Its flexible design allows hotels to operate and adapt their business in the manner in which they choose, not based upon the constraints of the system. This flexibility includes support for a wide variety of revenue management strategies, the ability to sell and manage non-room inventory, high-level customization, real-time reporting, close integration with property management systems and automated distribution content management.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
