Galileo International announced the rollout of the Galileo 360 Portal, the company`s web-based resource for…
Galileo International announced the rollout of the Galileo 360 Portal, the company`s web-based resource for U.S. travel agencies that provides a complete online source for Galileo information on products, tools and services.
The Galileo 360 Portal provides a full spectrum of Galileo information for U.S.-based Galileo travel agencies. Product documentation, training information, software downloads, marketing materials, answers to frequently asked questions and the latest Galileo news are all available from the site, bringing together thousands of pages and dozens of resources in one URL. Agency owners/managers can immediately retrieve product information and access downloadable materials, such as Fast Fax information, directly from the site. Agents can access training materials, online help, how-to information and more. Automation support personnel can direct their agents to one location for product specifications, downloading fixes and troubleshooting information.
We have created an online knowledge warehouse to address the information needs of our travel agency customers. Beta customers unanimously agree that the 360 portal saves them time by automating business processes and tasks that have previously been very time consuming. By helping the agencies spend less time on non-value added tasks, we believe the portal will enable our agencies to better service their customers. Galileo 360 Portal will become one of the most important day-to-day resources for agency personnel at all levels, said Galileo`s Marcie Verdin, vice president, Americas Marketing.
Based on agency feedback and focus groups, the site was designed to provide agencies with a comprehensive, up-to-date and intuitive web-based tool. It allows agents to find key information in less time than previously required, without having to search multiple sites or go through paper based product documentation. In customer focus groups, 95% of participants said this online resource would provide added value to the agency, and 80% saw the tool increasing overall agency efficiency.
With the Galileo 360 Portal, customers will have immediate access to most of the day-to-day information they need, which is expected to reduce the need for calls to the Galileo help desk and account representatives, allowing them to more effectively address ongoing customer needs. This electronic warehouse of information will also lead to a reduction in warehoused information, which has traditionally been faxed or mailed to customers. Additionally electronic documents can be updated quickly to provide customers with up-to-date material when they need it.
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