American Express reiterated its support of the Caribbean hospitality industry through an ongoing calendar of programs and initiatives during 2007. “A strategic partnership is, by definition, mutually beneficial,” said…
American Express reiterated its support of the Caribbean hospitality industry through an ongoing calendar of programs and initiatives during 2007. “A strategic partnership is, by definition, mutually beneficial,” said Dianelys Rodriguez, vice president of destination business development, American Express Travel Related Services, at a press conference of the Caribbean Hotel Association (CHA) during Caribbean Marketplace 2007. “We’re here to underscore that notion with action.”
In addition to sales and marketing, American Express has once again allocated resources to two important areas in the foundation of the Caribbean tourism product: human resource development and sustainable development.
“The role of training and education in tourism is no mystery – it’s a paramount, pervasive need at every level,” added Rodriguez. To that effect, American Express has pledged its support to continue “Total Service,” a service training methodology introduced in the Caribbean in 2006, following a decade of such implementation in Central and South America.
In addition, American Express will also focus on the CHA annual industry conference held every year in June as a vehicle to promote human resource development. The conference features an educational component with topical sessions on sales and marketing, operations, environmental stewardship, safety and security, finance and technology in the Caribbean hospitality industry, among others. The conference also serves as the stage where once a year American Express showcases and recognizes the stars of the Caribbean hospitality – the exceptional winners of the employee, supervisor, hotelier, green hotel, and allied member of the year awards.
Meanwhile, as environmental issues are increasingly top of mind worldwide, environmental stewardship is likewise more and more relevant for the industry. With a seat on the Governing Council of the Caribbean Alliance for Sustainable Tourism (CAST) – the environmental arm of CHA – American Express contributes to programs and services for the responsible development of the Caribbean tourism private sector. Further, to foster responsible environmental and social practices, every year American Express also presents the American Express Green Caribbean Award to a small and large properties whose sustainable practices stand out and serve as role models for colleagues in the Caribbean hotel sector. In previous years, American Express worked with CAST sponsoring various initiatives, most significantly the production of the Hurricane Preparedness Manual in two versions, English and Spanish.
Beyond human resource development and environmental stewardship, American Express announced it was committed to playing a more interactive role with the executives of the Caribbean national hotel associations. “The national hotel associations are the backbone of the Caribbean tourism private sector; they bring the necessary local perspective to the drawing board on issues that impact the Caribbean tourism industry at large – allowing CHA and American Express to act more effectively at the local level,” said Rodriguez. “Because, as the saying goes, ‘we are only as strong as our weakest link,’ our goal is to contribute to the strengthening of the national hotel associations – thus strengthening our work in the process.”
Additional projects on the drawing board for American Express and CHA include the Caribbean Tourism Development Company (CTDC) – a marketing business unit jointly created by CHA and CTO – and the booking engine under construction for caribbeantravel.com, the official lodging website of CTDC.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
