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Adrian Hoteles hits gold again

The Gold Medal awards are based on feedback scores from Customer Satisfaction Questionnaires completed by Thomson and First Choice holidaymakers.

Adrian Hoteles, a family-run chain with three luxury properties in Costa Adeje (Tenerife), has once again been recognised for the quality of its hotels and its excellent customer service with the awarding of the TUI UK & Ireland Gold Medal 2013 to the 5* Hotel Jardines de Nivaria and 5* Roca Nivaria Gran Hotel.

The Gold Medal awards are based on feedback scores from Customer Satisfaction Questionnaires completed by Thomson and First Choice holidaymakers, rating the quality of the hotel’s facilities, customer service and safety. The Roca Nivaria Gran Hotel received the award in 2012 too, whilst the Hotel Jardines de Nivaria has been awarded the Gold Medal on eight previous occasions.

These recognitions are the latest in a long list of awards won by Adrian Hoteles over the years.  Earlier this year, the Hotel Jardines de Nivaria received the Thomas Cook Award for Excellence and the Roca Nivaria Gran Hotel was named Best Hotel in Spain 2013 by comparison website Zoover. Hotel Jardines de Nivaria was also voted one of the 25 best hotels in Spain by Trip Advisor’s users.

Rafael Adrian, owner ofAdrian Hoteles, says: “We are fully committed to providing the best quality and personalised customer service for our guests. Awards such as these recognise the continuous efforts made by our hotels’ managers and staff to ensure that every single guest is well looked after and has a wonderful stay in sunny Tenerife.”

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