Beyond field service automation efficiencies, voice and data specialist, Fourteen IP, is using ServiceMax to help win new deals.
LONDON, UK – ServiceMax, a leader in cloud-based field service management solutions, announced that Fourteen IP, specialists in voice and data solutions for the Hospitality Industry, is using the ServiceMax platform to win new business, help fuel its expansion into North America, and increase the level of detailed reporting for customers.
With 40 field service technicians across Europe, the company supports 300 of the world’s leading 4 and 5 star hotels for prominent hotel groups such as Marriott, Hilton, Mandarin Oriental, Rosewood Starwood, Four Seasons, Kempinski, Soho House, and Red Carnation to name a few. Fourteen IP specialises in the design, deployment and support of converged network solutions and the management of third party applications and services on a hotel network. Service, maintenance and repair are critical components of the business demanding 24/7 x 365 support.
“We initially deployed ServiceMax back in 2010 onto iPads to automate and streamline our paper-based processes, creating greater visibility for both our technicians and customers,” said Lisa Hough, Head of Support Services for Fourteen IP. “However, more recently we’ve found that the ServiceMax platform is also helping us to secure new business. The very fact that we have such a sophisticated intelligent field service management platform in place has been the deciding factor in a number of new contracts for us, and we often give our prospects a ServiceMax demo of how their service jobs would be handled through the system. It gives customers an even greater level of confidence in working with us.”
ServiceMax was initially deployed to replace a fax-based, manual process. Thanks to the automation, the company was immediately able to save £30,000 by eliminating a data entry role, saw a return on investment within the first year, has reduced manual work orders by 30 minutes per engineer per day, reduced reporting time by 15 minutes per report, and decreased the number of inbound customer queries against chargeable work from 30 to just 3 per year.
Fourteen IP is currently in the process of expanding its presence from Europe to the USA, with ServiceMax playing a central role in both the service and support of its existing customer base, as well as in helping to actively win new business.
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