Klaas Fokkema appointed new Sales VP for Northern Europe, SITA.
Gouvea to oversee every aspect of SITA’s delivery and service excellence.
GENEVA – Global air transport IT provider SITA announced that it has appointed Alexandre Gouvea as Senior Vice President, SITA Global Services (SGS) reporting to CEO Barbara Dalibard. He joined SITA on 1 November 2016.
In his new role, Gouvea will be responsible for maintaining and enhancing SITA’s service delivery to its 2,800 customers across 200 countries and territories while driving efficient and effective delivery of new infrastructure and services. Gouvea will lead a team of more than 2,000 aviation specialists and engineers that will oversee the delivery and management of numerous complex IT systems across airports, airlines and on aircraft. SITA’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions.
Barbara Dalibard, CEO of SITA, said: “Our focus at SITA is to put the customer at the center of every decision and action we take. This starts from the moment a customer signs a contract, through the delivery process to ensuring we support our infrastructure and service every step of the way. Alexandre’s experience will be invaluable in delivering this service. He is a strong addition to the SITA team and I look forward to working with him to enhance our customer focus even further.”
Gouvea, who brings to SITA more than 30 years of experience in the air transport and IT sectors, joins SITA from the Atos Group where he was CEO for Latin America (LATAM) and Member of the Group Executive Committee. Previous roles include SVP Customer Services & Operations for Orange Business Services where he was responsible for all services delivery (Data, Voice & Video Network Services plus Information Technology/IT Services) worldwide and SVP Customer Care & Integration Services for Equant.
He has a long and close history with SITA and the air transport industry having previously served as Director, Engineering and Operations for Latin America for SITA in Brazil.
Gouvea is also a Board Member of the Chamber of Commerce France-Brazil and member of the International Trading Council of France (CCEF).
Gouvea said: “It is a great pleasure to return to SITA and to lead a strong team of professionals committed to delivering and providing world-class service to our customers. Together we will provide our customers both the technology and support that will help transform air travel, making the industry stronger, more efficient and more welcoming to passengers.”
Klaas Fokkema appointed new Sales VP for Northern Europe
Also SITA has named Klaas Fokkema Vice President Sales Northern Europe, based in Geneva, Switzerland. Fokkema brings more than more than 15 years of experience in the IT and air transport industry to the new role. Before taking up his new position Fokkema was Vice President Business Management for Airport Services in Europe, helping SITA maintain its leadership in the airport sector and delivering smart technologies and services to dozens of airports across Europe.
Before that he was responsible for mergers & acquisitions and strategic partnerships at SITA. During this period, Fokkema played a key role in SITA’s acquisition of COM-NET, Workbridge, Traxon and CPS Australia, helping broaden the organization’s product portfolio in key sectors of the market.
Dave Bakker, SITA President, Europe, said: “Having worked across SITA’s solutions and divisions, Fokkema brings a deep understanding of the industry as well as solid knowledge of our business. That is a perfect fit which will ensure SITA can support its European customers with the right products and services at the right time. I am confident that he will help SITA maintain its position as the leading IT specialist for the air transport community on the continent.”
Fokkema said: “It’s an exciting time to take on this role at SITA, which is pioneering new solutions for the industry around the world. As the air transport industry in Europe continues to grow, so will airlines and airports increasingly look for innovative IT solutions to deliver a better passenger experience and improve operational efficiency.”
SITA has a strong presence across Europe with nearly 1,500 customers and 73 local offices in the region. The company collaborates with industry bodies such as the International Air Transport Association and Airports Council International Europe, and regional associations such as the Association of European Airlines and the Airport Operators UK to develop community solutions and initiatives that benefit the entire industry.
Angelos is the news editor for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). His role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy.
He currently studies Communication, Media & Culture in Panteion University of Political & Social Studies of Athens.
