Stena Line has once again been recognized for surpassing the Hospitality Assured Standard for Service and Business Excellence…
Stena Line has once again been recognized for surpassing the Hospitality Assured Standard for Service and Business Excellence on its Irish Sea routes to Ireland.
This is the fourth year in succession that Stena Line’s Irish Sea routes have met the required standard and the first time that the company’s recently acquired Fleetwood to Larne route, with three additional vessels, has been included.
Now all nine of Stena Line’s vessels across five routes have the Hospitality Assured quality marque which is awarded only to organisations in the hospitality and leisure sector which demonstrate delivery of the highest standards of service across all areas of their business.
Developed by the Hotel and Catering International Management Association (HCIMA), the award is based on a system of self-assessment and individual on-site evaluation by independent experts and enables Stena Line to measure the quality of its customer service against a checklist of 10 areas of best practice.
These include customer research, service delivery, business planning, operational planning, standards of performance, training and development and customer satisfaction.
Celebrating the news, Ian Jamieson, Stena Line’s Route Operations Services Manager, said:
“Once again, we are delighted to receive this accreditation. Hospitality Assured is a long-term commitment to our customers and the most useful monitor for service excellence we have found.
“Coupled with our outstanding reliability throughout the year and our constant staff development and training programmes, this accreditation confirms Stena Line’s commitment to bringing passengers exceptional service while continuing to be the number one choice for ferry passengers on the Irish Sea,” he added.
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