Sabre Travel Network has signed up over 25 UK-based specialist travel agencies to the Sabre GDS since the beginning of the year. The agencies, located mainly in the Midlands and Northern England, range from…
Sabre Travel Network has signed up over 25 UK-based specialist travel agencies to the Sabre GDS since the beginning of the year. The agencies, located mainly in the Midlands and Northern England, range from business travel experts through to those servicing the visiting friends and family sector.
Sabre Travel Network launched recently a new support and help-desk service designed specifically for specialist travel agencies servicing the leisure sector in the UK and Ireland.
Behind the new service lies iCRM customer relationship management technology. All customer information is held in one central source, giving each account manager an entire overview of Sabre Travel Network’s relationship with an agency customer. iCRM brings together details such as agency contact details,contract information, billing status, history of help desk calls and queries and a register of all inbound and outbound calls and email communications. It also contains a record of all training courses attended by travel agency staff.
Mike Altan, general manager of Green Island, the London-based agency that specialises in Cyprus, said: “It became pretty clear that we needed to switch from our previous GDS provider. We are convinced that Sabre Travel Network’s service offering and product range, in particular Sabre Air and MyFares, will enable us to provide a better service to our customers and help grow our revenues.”
Reet Wiseman, Sabre Travel Network vice-president, said: “We are delighted to sign these new accounts as our specialist agency customer base is important to us. These agencies will receive a proactive service aimed at meeting their unique needs. Sabre is demonstrating its commitment to helping specialist businesses thrive by enhancing its service to this segment, combining expertise with sophisticated online account management tools.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
