Luxury Middle East property implements TSA's industry-leading hotel front-desk upselling training and technology solutions.
DUBAI – TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, welcomes Hotel Missoni Kuwait to its growing client portfolio in the Middle East. With the addition of this luxury property, as well as four other prestigious hotels in the region in recent months, there are now more than 80 properties in the Middle East benefitting from TSA’s front-desk upselling solutions, which are based on a unique combination of skills training, technology and ongoing performance management tools. Each of the new TSA hotel partners in the Middle East properties have reported significant ROI in the weeks following implementation, while enjoying measurable improvements to guest satisfaction scores.
The front desk team at the 169-room Hotel Missoni in Kuwait City was able to upsell on one of every ten transactions in its first month after implementing TSA Solutions methodology, accounting for an additional 7.2% of RevPAR. In November alone, upselling added more than $25,000 to total revenue numbers as a result of the TSA Solutions implementation, according to General Manager Alfio Bernardini.
“TSA has a strong training plan for upselling, with innovative techniques to convince customers of the benefits and advantages of enhanced room types,” Bernardini says. “TSA is very good at training staff on how to upsell in a very professional way, while positively impacting guest satisfaction. We also benefit from the strong upsell reporting system and tools that show the ongoing performance of our staff.”
TSA Solutions hotel partners typically experience incremental revenue of two to three times higher, in addition to measurable improvements to guest satisfaction scores, after implementation of the Front Desk Upselling solution. Generating more than $150 million in incremental rooms revenue year-to-date for TSA Solutions’ hotel partners, the TSA solution includes a strong performance measurement platform that clearly illustrates the cost of the TSA Solutions technology as a percentage of revenue produced, which simplifies total ROI. Using these measurement tools, TSA Solutions hotel clients are able to conclusively demonstrate the internal business cases for upselling.
“At TSA Solutions, we have earned a reputation as the global best-in-class provider of sales enhancement training and technology for front desk upselling programs,” said Ibrahim Saba, Director of Business Development for TSA. “We are very excited about the quick incremental RevPAR we were able to achieve for the Hotel MIssoni Kuwait, one of the leading hotels in the city. That success is due to the great support of the hotel’s staff, combined with TSA’s proven methodology of providing our hotel partners with an ongoing strategy that includes specific tactics for upselling, revenue maximization and driving incremental revenue, while delivering added value to the hotel guests. Also, unlike most other upsell technology vendors, TSA Solutions is committed to partnering with our hotel clients on a long-term basis to monitor results and ensure their success.”
To that end, TSA works with the majority of its hotel clients on a capped revenue-share basis, which creates a more optimal ROI for the client, while motivating TSA Solutions to deliver results and ensure the ongoing success of the program.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
