ebookers plc is employing further technology developments to improve customer experience and increase bookings on its websites….
ebookers plc is employing further technology developments to improve customer experience and increase bookings on its websites.
Click to talk
ebookers has launched a toll-free click-to-talk facility on its UK website to give added customer support to its high value customers. ebookers` average UK transaction value is over GBP500 ($900).
Broadband users can now keep their phone-line free by communicating with an ebookers specialist travel consultant directly over the internet. By clicking on the `click-to-talk` button on the ebookers.com homepage they will be automatically connected via their computer speakers and microphone.
Standard internet users will receive a toll-free call back from a specialist travel sales consultant to a telephone of their choice.
Yashish Dahiya, head of UK business ebookers plc commented: With our customers spending such large sums of money on our long and mid haul products, this innovative free service is designed to maximise bookings by giving an extra layer of customer service and reassurance.
Interactive destination content
In another technology development to increase online bookings ebookers has signed a contract with VRX Studios inc, a wholly owned subsidiary of VRX Worldwide Inc. to supply interactive destination content.
As part of the agreement, ebookers gains access to interactive destination content for key worldwide locations including industry-leading 360-degree virtual tours and interactive maps, enabling users to visually experience their proposed destination.
The new technology is currently being rolled out on ebooker`s UK website.Yashish Dahiya, commented: This agreement with VRX offers an exciting new way of showcasing the enormous breadth of our product range. Our customers will be able to get a visual experience of destinations from the comfort of their own computers. It provides yet another compelling reason for booking with ebookers.com.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
