Norwegian’s app with “Pre-Cruise” mode enhances the guest experience from start-to-finish.
MUMBAI – Norwegian Cruise Line announced the complete expansion of its Cruise Norwegian app across its 16-ship fleet. Developed in-house and designed to enhance the guest experience, the app features a “pre-cruise” mode offering guests a comprehensive planning experience from pre-booking onboard activities, dining reservations, shore excursions and entertainment to accessing their vacation itinerary and leveraging mobile check-in and e-documents for paperless boarding.
When used on board and connected to a ship’s Wi-Fi network, the app offers guests a best-in-class connected experience, allowing them to continue making reservations, book last-minute excursions, view ship activities, send messages and make unlimited onboard calls. Guests can also make outbound calls to nearly every country in the world.
Before disembarkation, guests using the app can track and review their onboard purchases as well as view helpful disembarkation information including immigration and Easy Walk-off details. Those excited for their next cruise vacation can view information about Norwegian’s Cruise Next program, and guests can review their Latitudes Rewards points and learn about onboard tier benefits.
Initially launched in October 2017 on Norwegian Sky, the Cruise Norwegian app was developed to transcend the stages of the travel experience, offering guests a stress-free way to manage their cruise. The app is currently available in English with additional language roll-outs to follow.
“We want to do everything we can to make our guests’ vacations as enjoyable and relaxing as possible,” said Andy Stuart, president and chief executive officer of Norwegian Cruise Line. “Our Cruise Norwegian App, which is now available fleetwide, provides them with the freedom and flexibility to do just that.”
The Cruise Norwegian app is one component of Cruise Freedom, the company’s technology platform aimed at enhancing the guest experience from booking to disembarkation.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
