Matthew Schupbach
Matching staff with guest demand, while minimizing labor cost.
DALLAS – Dimension Development Company has installed UniFocus’ Global Time and Attendance protocol in each of its 64 hotels. This move, on the heels of implementing UniFocus’ labor management system (LMS) earlier this year, underscores Dimension Development’s commitment to operating its diverse portfolio of hotels with the best technology available, according to Matthew Schupbach, assistant CFO and continuous improvement leader.
“We have found that tying LMS with T&A has tangible advantages,” Schupbach said. “We now have real-time reporting and notification. We have been able to improve our services while notably reducing our labor expenses. By optimizing staffing and scheduling, we can have the right people in the right place at the right time. We can match our staffing model with customer demand.
“We had conducted an exhaustive search to find an integrated platform that had everything we were looking for,” Schupbach added. “It wasn’t easy. There are systems for forecasting and planning, scheduling, for T&A and mobile apps as well as labor reporting tools. But only UniFocus offered an integrated suite that could meet the needs of our entire portfolio from select- to full-service and still provide every component of the labor management process in a single application.”
UniFocus provides single-source, cloud-based solutions with real-time analytics that tackles the complexities of budgeting, planning, and workforce scheduling for hospitality and other service industry organizations. Its accurate forecasting of business volumes lets management ably schedule staff, even from a mobile device. This, coupled with assessments of engagement levels of the team, ensures a targeted customer experience. Its T&A system, in addition to integrating with LMS, interfaces with all payroll and human capital management (HCM) systems.
“We have never missed an ROI projection and guarantee on any of our implementations of our LMS technology since the inception of UniFocus 20 years ago,” said UniFocus CEO and co-founder Mark Heymann. “As Dimension Development continues to expand, the functionality and scalability of our solutions will adapt to their changing needs. It’s an ideal partnership and we are grateful to have been chosen as best-in-class by Michael and the rest of the Dimensions Development team.”
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
