The Hilton Brand Award of Excellence rewards high standards and is awarded based on guest feedback gained from online questionnaires.
LONDON – Hilton London Heathrow Airport Terminal 5 is celebrating after winning two Hilton global brand awards.
Hilton Terminal 5 picked up the prestigious Housekeeping Award of Excellence in the Hilton Brand Award of Excellence 2012 and the Connie Award 2012, both of which recognise excellence and customer satisfaction.
The Hilton Brand Award of Excellence rewards high standards and is awarded based on guest feedback gained from online questionnaires. Staff excelled in the Housekeeping category across areas including the cleanliness of guest rooms, spotlessness of bathrooms and attention to detail in the way the rooms are serviced. The Service and Loyalty Tracking survey questionnaires graded all Hilton brand hotels, naming Hilton Terminal 5 the top hotel out of all Hilton’s worldwide properties.
The Connie Awards, named after Hilton Hotels & Resorts founder Conrad Hilton, distinguish the leading hotels in each brand of the Hilton Worldwide chain. Taking the award for the Hilton Hotels & Resorts core brand, Hilton Terminal 5 has won the title after being open for less than two years, being voted the best hotel to stay in out of the Hilton worldwide properties.
Meredith Bevan, general manager at Hilton London Heathrow Airport Terminal 5, comments: “We take great pride in staff training, including excellence in housekeeping and customer service. We are delighted to have won both of these awards as cleanliness is a key part of enhancing guest experiences. We have spent 18 months cultivating the hotel so that it is at the top of its game whilst also maintaining our values of generosity and spirit, and these awards reflect that we have been successful in the eyes of our valued guests.”
Both awards were announced in April 2013.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
