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Thomas Cook has announced it is to close its Bradford call centre by March next year. The company said it was closing the centre to remove duplication within the business where a number of UK centres are carrying out the same role.
Ian Ailles, UK mainstream chief excecutive, said: "Thomas Cook is one of the largest employers in the travel industry, with 19,000 people working across the UK business. As part of the previously announced UK turnaround, we have regrettably today advised colleagues in our Bradford office that we’re proposing to close it by March next year.
“We’ve made a commitment to improve the profitability of the UK business and today’s announcement is part of this, but what is also key to these proposed changes is the improved service level that will result for our customers.
"We looked at several options as part of our location strategy review and today’s proposal is considered to be the most effective. I’d like to thank our colleagues in our Bradford site for their professionalism as we now enter a period of consultation."
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