Fourteen hotels of the Golden Tulip Hospitality portfolio worldwide have been awarded for 2007 by the company based on the combined results of the guest satisfaction survey. The results obtained from their…
Fourteen hotels of the Golden Tulip Hospitality portfolio worldwide have been awarded for 2007 by the company based on the combined results of the guest satisfaction survey. The results obtained from their franchise relation with Golden Tulip, the annual quality assurance program and the Brand Performance Impact of each hotel.
The hotels that received the accolades are the following:
- Americas: Golden Tulip Savoy (Argentina)
- Benelux: Golden Tulip Resort Noordsee and Tulip Inn Zevenbergen (The Netherlands)
- Mediterranean: Golden Tulip Ambra Palace (Italy)
- France & Monaco: Golden Tulip Opera de Noailles and Tulip Inn Monaco Terminus
- Central Europe: Golden Tulip Luebecker Hof (Germany) and Tulip Inn Lausanne Beaulieu (Switzerland)
- UK: Golden Tulip Manchester and Tulip Inn Portsmouth
- Morocco: Golden Tulip Farah Marrakech
- Middle East & Africa: Golden Tulip Al Hamra Damman, Golden Tulip Resorts Khasab-Oman and Golden Tulip Bahrain
Based on the results of the annual quality assurance program carried out by the independent hotel classification organisation ANWB (Dutch Automobile Association – Algemene Nederlandse Wielrijders Bond) and the best Brand Performance Impact percentage, each Golden Tulip Hotel, Inn & Resort has the opportunity to become the “Hotel or Inn of the Year”. The quality assurance inspection consists of a mystery guest visit evaluating each hotel based on service, branding, hygiene and a number of other points. The hotel’s Brand Performance Impact is a percentage that Golden Tulip uses to measure the impact of its franchise formula on the room revenue of the hotels.
Hans Kennedie, President and CEO of Golden Tulip Hotels, Inns & Resorts commented: “I would like to congratulate these hotels on their excellent achievements. A lot of hard work and dedication goes into achieving the best results that lead to receiving these awards. By rewarding this, we hope to motivate all hotels to continue their hard work in meeting today’s guests’ expectations. All hotels must fulfill a high level of requirements and standards to be a part of our group. The nominees have worked hard and run great hotels; however the winners have managed to make a difference by the outstanding results of their quality assurance inspections, their guest satisfaction results and the usage of the Golden Tulip Formula.”
Golden Tulip Hospitality Group will be introducing a new Quality Assurance system later this year. This will involve not only the physical state of the hotels and the success of the franchise formula, but will now also include a guest satisfaction- and a staff satisfaction program.
This new system will be set up in close co-operations with Golden Tulip’s General Franchise Council. The program should lead to a more transparent measurement system, leading to an improvement Golden Tulip Hospitality delivery service.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
