Easy for travel partners and consumers to book, program adds industry-first "Lowest Airfare Guarantee" to benefits of "Assured Arrival," "Your Choice Flights" and "24/7 Support".
MIAMI – Modern luxury brand Celebrity Cruises knows that today’s high-end consumers desire simplicity, choice and value when planning a vacation. Celebrity is taking its modern luxury vacation experience to new heights today as it debuts a newly enhanced air travel service, “Celebrity’s ChoiceAir.” The launch of Celebrity’s ChoiceAir introduces the cruise industry’s first lowest-airfare guarantee, which complements the other premium benefits of the program: “Assured Arrival,” “Your Choice Flights” and “24/7 Support.”
Celebrity’s ChoiceAir’s “Lowest Airfare Guarantee” not only delivers the best value in air travel by finding guests the lowest fares on available flights, but also guarantees that if Celebrity doesn’t find the lowest fare, the guest will be compensated. First, the program offers the lowest available airfares. Then, should a guest find a lower, publicly available fare for the exact same travel within 24 hours of booking through Celebrity’s ChoiceAir, they’ll receive a credit of 110% of the difference, to spend during their cruise. This benefit reassures guests that Celebrity wants them to make the most of their precious vacation time, even before the actual cruise starts.
“Our brand is built on the concept of modern luxury, so it makes sense that we would extend that to our guests’ airline arrangements,” said Dondra Ritzenthaler, Senior Vice President, Sales, Celebrity Cruises. “Celebrity’s ChoiceAir offers guests everything they want in an air travel service.”
In addition to Lowest Airfare Guarantee, Celebrity’s ChoiceAir core program elements support a premium travel experience that also offers peace of mind:
- Assured Arrival means that any delays or cancellations to air travel booked through Celebrity’s ChoiceAir will not keep a guest from getting to their cruise. Celebrity’s ChoiceAir team monitors guests’ flights and, in case of an unexpected travel snag, works quickly with the airline to get the guest on the next available flight to the ship, even providing hotel stays and ground transfers at no additional cost when necessary – resulting in greater peace of mind for vacationers.
- Your Choice Flights allows guests the freedom and flexibility to choose their favorite airline and the best flights, while at the same time automatically filtering out flights that won’t work for the guest’s scheduled cruise, saving them time.
- 24/7 Support ensures that any day, any time, Celebrity’s ChoiceAir agents are available to assist guests; this benefit aligns with the highly attentive onboard service Celebrity is known for. In addition to these benefits, with Celebrity’s ChoiceAir, guests pay no air travel booking service fees.
“Our guests tell us that first and foremost, they want peace of mind in knowing that flight disruptions on their day of travel would not impact their cruise vacation, and they also want to know that they’re getting the best value on flights,” Ritzenthaler said. “With the addition of our Lowest Airfare Guarantee, we now deliver on both of those things. Just as our guests can relax onboard our ships and enjoy a modern luxury vacation, when they book travel with Celebrity’s ChoiceAir, they can relax knowing that their air travel experience will be effortless.”
Travel agents also can benefit from encouraging clients to use Celebrity’s ChoiceAir program. Celebrity’s “Five-Star Academy” agent training program will offer a ChoiceAir training module beginning today, and agents who complete the training then make one ChoiceAir booking by April 1, 2013, will be entered into a drawing for a veranda-stateroom cruise for two with business-class airfare.
Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.
She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
