British Airways will close its Toronto call center by December, cutting about 200 jobs, as the growing popularity of online booking…
British Airways will close its Toronto call center by December, cutting about 200 jobs, as the growing popularity of online booking has reduced phone reservations.
The airline said the number of calls handled at its North American call centers has fallen more than 25 percent over the last two years as customers prefer booking flights online.
British Airways said terms of its lease in Toronto will allow the company to leave with minimal exit costs while it consolidates its North American operations at call centers in New York and Jacksonville, Florida.
With fewer people needed to manage the reduced number of calls, the combined occupancy of the centers has fallen to only 58 percent, the company said in a statement.
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