gategroup has signed a pair of five-year agreements that cover Iberia and its newly formed short- and medium-haul subsidiary, Iberia Express.
ZURICH – gategroup, the leading independent global provider of onboard products and services to the world’s airlines, has extended business with long-time customer Iberia, Spain’s leading carrier, and Iberia Express.
gategroup has signed a pair of five-year agreements that cover Iberia and its newly formed short- and medium-haul subsidiary, Iberia Express. The agreements will take effect from the end of an existing contract in 2015. The total value is approximately CHF 425 million in revenue over the life of the contracts.
gategroup’s core brand Gate Gourmet will provide catering and provisioning services at Madrid and Barcelona, the two main Spanish airports in Iberia’s network, as well as at multiple locations across Europe, the United States and Latin America. Gate Gourmet also will supply products to Iberia’s VIP lounges in Madrid, and under the separate contract with Iberia Express, will provide business class catering for that subsidiary.
Reflecting the breadth of gategroup’s capabilities, gategroup member Gate Retail Onboard will manage retail services for sales of onboard food, beverages and other items for both Iberia and Iberia Express.
“gategroup is proud to be a strategic provider to Iberia and pleased to retain it as one of our key customers well into the future,” said Chief Executive Officer Andrew Gibson. “This extension of our long-standing relationship clearly shows the strength of gategroup’s quality, reliability, innovation and competitiveness.”
On an annual basis, gategroup provisions more than 70,000 flights for the airline.
“This new agreement is part of Iberia’s firm commitment to improve customer satisfaction by continuously improving service quality and consistency in close cooperation with our partners,” said Paloma Mazaneque, SVP Customer Experience Iberia.
“The agreement supports our goal of competing efficiently and sustainably in an increasingly complex market while offering our passengers bespoke services on board,” said Arturo Lopez, Director Airports and Customers Iberia Express.
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