Through this partnership FASTBOOKING will offer its hotel clients a turn-key solution to substantially grow their number of reviews and increase their average ratings.
FASTBOOKING has signed a Partnership with German based company TrustYou, that will help the FASTBOOKING community of independent hoteliers to improve their e-reputation and reinforce their online visibility and their direct distribution.
Benjamin Jost, Guillaume de Marcillac, Margaret Ady, Michael Menzel, Jean-Luc Chretien 95% of travelers read reviews before making a booking decision1. In order to help hoteliers improve their e-reputation FASTBOOKING has partnered with TrustYou to integrate the online guest satisfaction survey tool TrustYou Stars in the FASTBOOKING platform.
Through this partnership FASTBOOKING will offer its hotel clients a turn-key solution to substantially grow their number of reviews and increase their average ratings. With FASTBOOKING and TrustYou Stars, hoteliers will consequently significantly improve their online visibility and gain a better online prominence.
Benjamin Jost, Co-Founder and CEO of TrustYou explains: “TrustYou Stars has proven records of positively influencing quality, quantity and impacting the hotel’s global reputation. A recent study shows that hoteliers increase their review score by average 8% with TrustYou Stars and a large increase in review volume”.
The integration of TrustYou Stars within the FASTBOOKING platform is very intuitive and simple: guests’ emails are automatically uploaded from the FASTBOOKING platform to TrustYou (step1) which will send post-stay satisfaction surveys (step2). The reviews are becoming part of TrustYou’s Meta-Review and as well as the TrustScore that are incorporated in hundreds of travel sites such as Google, Kayak and Skyscanner and influence millions of booking decisions. The reviews are moreover pushed to Google whereby hotels profit from more review content and can also be displayed on the hotel official website (step3). FASTBOOKING hoteliers will also monitor their e-reputation directly from their FASTBOOKING back-office interface.
“Reviews are one of the most critical components in the hotel on-line booking process and that’s why we have looked for a best-in class solution for our customers. I am delighted of this partnership with TrustYou: our joint solution will help our 4.000 hotel customers to increase the number of reviews they get and even more strategically willimprove the hotel online attractiveness” says Guillaume de Marcillac co-CEO of FASTBOOKING. He adds “The TrustYou Stars solution complements FASTBOOKING solution portfolio aiming at providing hoteliers with a full suite of e-commerce products and services to help them improve their online direct distribution”.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
