Cirium representatives presented the award to Copa Airlines in a ceremony held at the Copa Airlines Maintenance Center at Tocumen International Airport in Panama City.
PANAMA – Copa Airlines, a subsidiary of Copa Holdings, S.A. and a member of the Star Alliance global airline network, is once again recognized by Cirium as “The Most Punctual Airline in Latin America” for 2023. The recognition, presented during a ceremony held at the Copa Airlines Maintenance Center in Panama City, highlights the airline’s achievement of the highest punctuality rate on the continent with an 89.5% on-time arrival rate, significantly above the airlines that followed in the region. Likewise, this result is not only the highest in the Americas but is among the three highest in the world.
“Being recognized once again as the most punctual airline in Latin America and obtaining the best on-time result in the entire American continent is the result of our firm commitment connecting the Americas with the reliability and safety our customers have come to expect,” said Pedro Heilbron, CEO of Copa Airlines. “This achievement is possible thanks to the teamwork, commitment, effort and dedication of Copa Airlines’ talented team in Panama and in all the countries where we operate, which is a source of great pride and satisfaction for all of us.”
In addition to highlighting Copa Airlines’ punctuality achievements, the report “The On-Time Performance (OTP)” 2023, presented by Cirium, highlighted the airline’s impressive schedule flight completion factor for the same period, which stood at 99.84%, positioning Copa as one of the two airlines with the fewest canceled flights in the world.
“Congratulations to Copa Airlines not only for its exceptional punctuality in 2023, but also for its consistency in being the most punctual Latin American airline not only in 2023, but in nine out of the last 10 years,” said Jeremy Bowen, CEO of Cirium. “Their consistency is a testament to their commitment to operational excellence.”
Punctuality and reliability are fundamental values for Copa Airlines, as evidenced by the airline being recognized by Cirium as the most punctual in the region for the ninth time; a leadership it maintains so far in 2024 with an on-time arrival rate of 89.4% in January and 91.6% in February.
During the Cirium recognition ceremony for Copa Airlines, the airline presented a special recognition to a group of 20 employees from different departments, representing all those who make it possible for the airline to remain a leader in punctuality in the region.
Cirium’s ranking evaluates the performance of 500 airlines based on the number of seats and flights, as well as seat availability per kilometer, and categorizes them as “global” and “regional.” This ranking is based on information gathered from more than 600 global sources of real-time flights, including airlines, airports, global distribution systems, position data and civil aviation authorities.
This recognition adds to the numerous awards Copa received in 2023, including being named one of the “15 Best International Airlines” by the prestigious Condé Nast Traveler Readers’ Choice awards. Additionally, Copa was also recognized for the 8th consecutive year as the best airline in Central America and the Caribbean by Skytrax and received the “5-Star” Airline status from APEX. These awards, which are judged by the passengers themselves, make this new Cirium award even more special for the airline.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
