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Jet Airways, India’s premier international airline, has won the coveted Customer and Brand Loyalty award in the Commercial Airlines Sector (Domestic), at the second Loyalty Awards. The award was received by Mr. Rahul Kucheria, General Manager – Relationship Marketing, Jet Airways in the presence of industry stalwarts from the telecom, banking, insurance and IT sectors, among others, at the Taj Lands End, Mumbai on January 29, 2009. This was the airline’s second consecutive victory at the Loyalty awards, having previously won the award in the same category in 2008.
The Loyalty Awards are the outcome of a combination of Consumer Research undertaken in six Indian cities, as well as nominations received from organisations. These Awards are governed by a carefully selected jury who, on the basis of the above two findings, decide the final Award Winners in each award category.
Commenting on the honour, Mr. Wolfgang Prock-Schauer, CEO, Jet Airways said, “At Jet Airways, we have always strived to build long-term relationships with our customers, beyond mere commercial transactions. This relentless focus on the customer has helped generate tremendous goodwill and loyalty for the Jet Airways brand, in both Indian and foreign skies.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
