Discover how MyTravelThru, an international airport transfer and ground transportation provider, is revolutionizing the industry. From their unique approach to customer and provider care to their commitment to sustainability and utilization of AI, learn why MyTravelThru stands out. Explore their future plans and the impact they made at the ARIVAL | Activate Bangkok event.
During the recent ARIVAL | Activate Bangkok event in Thailand, Tan Mai, the Founder & CEO of MyTravelThru, shared insights into the international aspect of his company and its remarkable growth in the past three years. MyTravelThru, established in November 2019, has overcome the challenges posed by the COVID-19 pandemic and has successfully expanded its operations to cover airport transfers and ground transportation in over 150 countries, encompassing 1,700 destinations worldwide.
The inception of MyTravelThru stemmed from Tan Mai’s personal experience working in hotels, where he observed various issues and challenges within the transportation industry. Motivated to address these issues, Tan Mai ventured out to establish MyTravelThru, aiming to revolutionize the industry.
Setting MyTravelThru apart from its competitors is the company’s unique approach to not only providing exceptional services to clients but also prioritizing the growth and support of its providers. By assisting providers in expanding their bookings and operations, MyTravelThru has enabled many small teams to flourish into larger-scale operations. Notable success stories include providers in markets such as Mauritius and New York, where their fleet of vehicles has grown from just three to five cars to an impressive 35 vehicles, thanks to MyTravelThru’s support.
In terms of marketing and brand promotion, MyTravelThru has implemented an affiliate program, leveraging the influence of agencies and key opinion leaders (KOLs). With the proliferation of social media platforms like TikTok and Facebook Reels, content creators and KOLs can easily refer MyTravelThru’s services to their audiences. By sharing personalized referral links, these individuals can earn a commission for each booking made through their link, contributing to a mutually beneficial partnership.
Sustainability is a core value for MyTravelThru. The company actively encourages the use of public transportation whenever suitable, promoting environmentally friendly travel options. However, for those who genuinely require private transportation, MyTravelThru offers a solution. They have implemented various practices within the industry to achieve net-zero environmental impact. Customers are given the option to contribute a small portion of their payment to initiatives such as tree planting to offset carbon dioxide emissions. Additionally, MyTravelThru reinvests its own funds and customer contributions into destinations like Danang, Vietnam, to support tree-growing initiatives.
Artificial intelligence (AI) plays a significant role in MyTravelThru’s business operations. The company utilizes AI in chat features to provide quick and relevant responses to customer inquiries. By analyzing customer preferences and previous interactions, MyTravelThru’s AI system generates personalized trip recommendations, ensuring a tailored and seamless experience for each customer.
Looking ahead, MyTravelThru has ambitious plans for expansion. The company aims to focus on island destinations, such as the Dominican Republic, the Caribbean, the Solomon Islands, Australia, Fiji, and the Maldives, instead of engaging in price wars in large cities. Moreover, they plan to diversify their product offerings by introducing essential services like travel insurance, eSIM cards, and a variety of activities and tours. By expanding into electric cars, MyTravelThru aims to further reduce carbon dioxide emissions and contribute to a greener future.
To reward loyal customers, MyTravelThru will soon launch a loyalty program with unique benefits. Differentiating itself from competitors, the program offers international airport lounge access in over 1,500 airports globally. Accumulated points can be exchanged for free rides, hotel nights, and access to exclusive airport lounges, providing added security, convenience, and comfort for customers.
Reflecting on the ARIVAL event, Tan Mai expressed his satisfaction with the experience. The comprehensive and engaging nature of the event allowed MyTravelThru to forge meaningful connections with potential clients and partners, leading to fruitful discussions and partnerships. Tan Mai praised the depth and quality of the event, emphasizing the value of the connections made during the three-day conference.
MyTravelThru’s international presence and commitment to improving the transportation industry have positioned it as a prominent player in the global market. With a focus on customer satisfaction, provider growth, sustainability, and technological advancements, MyTravelThru is poised to continue revolutionizing airport transfers and ground transportation while creating a positive impact on the environment and the travel industry as a whole.Partner brochure 2023
Darin is an experienced professional in journalism, copywriting & B2B communications with an MBA from the University of Westminster, London, UK. She works as Asia News Editor for TravelDailyNews Asia-Pacific since 2017.