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BCD and GBTA’s Big Idea Report: AI & what it means for business travel


Discussions from the sessions touched on how AI is currently being used in organizations, how future travel programs can leverage AI for an enhanced traveler experience, and business travel-specific use cases. Spoiler alert: Our industry has endless opportunities for incorporating AI from the back to the front end of services.

According to Gartner, it’s estimated that 45% of service organizations will be using generative AI to improve operational efficiency by 2025. AI is arguably one of the hottest topics in our industry right now – but are business travel professionals on board, skeptical, or somewhere in between? BCD Travel and GBTA asked over 700 industry professionals for their thoughts on AI at last year’s GBTA Europe and GBTA APAC conferences. The report attached highlights findings from The Big Idea sessions that covered artificial intelligence and what it means for the business travel world.


The Big Idea Report_AI and what it means for business travel management

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