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Leveraging its position as a hospitality industry thought leader on the topic of innovative check-in/out technologies, Ariane Systems has established a Technical Advisory Board (TAB) consisting of some of the top hotel companies in the world to examine how to best enhance the guest check-in/out experience. Executives from InterContinental Hotels Group, Hilton Worldwide, Louvre Hotels, Choice Hotels Scandinavia and The Rezidor Hotel Group are among the leading international hoteliers that are lending their expertise and guidance to this important technological initiative.
Ariane Systems is facilitating the groundbreaking work of the TAB and its members, who will confer and provide input on a regular basis to determine the best methods of leveraging technology to improve the guest experience, while also increasing revenue opportunities related to hotel check-in/out processes.
The advisory board will also discuss ways to better utilize future technology developments to improve guest satisfaction, while boosting upsell opportunities for hoteliers. The panel considers various guest service scenarios and how Ariane’s check-in/out solutions can be customized to address the hypothetical issues. TAB members also collaborate on technical issues, ensuring that all Ariane Integrated Hotel Systems—including the web/mobile check-in/out solution that is currently in development—will maintain complete security and data integrity.
“We strongly believe that mobility is essential for the hotel industry,” said Svein Krakk, CIO/Vice President IS/IT for Choice Hotels Scandinavia. “Mobility is the key to giving our customers a better hotel experience and adjusting to their wish for increased flexibility and efficiency. From a hotel perspective, mobility is essential in increasing efficiency and focusing on a better customer experience.”
Ariane Systems’ web/mobile solution is scheduled for release later this year. Designed to offer increased flexibility associated with check-in/out processes, it will enable guests to check in or check out when and where they choose—at a hotel kiosk, from their personal computer prior to arrival or via smartphone or other mobile device, such as an iPad or Android device.
“Our new development is expected to revolutionize the hotel check-in and check-out process on a global level, and the work of the Technical Advisory Board has been and continues to be critical in perfecting this technology,” says Laurent Cardot, CEO of Ariane Systems. “Gathering input from such a luminous collection of forward-thinking hotel companies is absolutely invaluable, and we are quite excited to share our findings with the industry at large in the near future.”
As a leader in self-service check-in/out kiosk technology with more than 1,600 installations at properties around the globe, Ariane leverages an extensive set of deployment and support services, as well as numerous business partner relationships, to develop what are widely considered the best self-service solutions for guest check-in/out in the hotel industry. These solutions incorporate top-tier business-class hardware components, software and warranties designed to minimize downtime and reduce operational support costs, while maximizing the guest experience.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
