Under the patronage of Her Highness Sheikha Roudha bin Maktoum bin Rashid Al Maktoum, the Dubai Department of Tourism and Commerce Marketing (DTCM) organized a workshop for representatives of…
Under the patronage of Her Highness Sheikha Roudha bin Maktoum bin Rashid Al Maktoum, the Dubai Department of Tourism and Commerce Marketing (DTCM) organized a workshop for representatives of five and four star hotels on familiarize them with its current eServices and future plans.
The workshop, held at the Shangri La Hotel in Dubai was attended by 80 representatives from five and four star hotels in the emirate. It was attended among others by Mr. Satish Bhaskaran, DTCM Director Administration, Mr. Ibrahim Yaqoot, DTCM Manager Human Resources, Mr. Eyad Ali Abdul Rahman, DTCM Manager Media Relations, and Mr. Ahmed Al Tunaiji, DTCM Manager Media and Advertising.
In her keynote address, Sheikha Roudha highlighted the importance and benefits of eServices in different economic domains, especially tourism. She said eServices offered to the public goes hand in hand with the sweeping developments taking place in the emirate and around the world.
Conducting the workshop, Ms. Aisha Butti bin Bishr, DTCM Acting Manager Information Technology, said the first-ever workshop on DTCM e-Services for the tourism industry was conducted is in line with the objectives of the Dubai eGovernment of offering more eServices to the public.
The DTCM website was launched in 1996 and the portal’s visibility has been enhanced through a link on the Dubai e-Government portal.
The website has been playing a crucial role in broadening the international profile of Dubai by offering vital information about every aspect of the emirate. Europe tops the list of regions from where the hits originated. This is followed by North America, Asia, Africa and Oceania.
Mr. Shafeeq Hamza, DTCM Executive Information Technology, said two latest and popular eServices offered through the website – Dubai Weekly eNewsletter and Dubai Map. The weekly newsletter, whose subscription base has crossed the 5000 mark, offers latest news and developments about Dubai.
The Dubai Map has been found an ideal instrument for tourists and visitors. All the hotels, hotel apartments and tourism companies are already listed.
The officials also offered insights into the working of Imtiaz scheme which allows tourism industry players and other organisations to provide marketing access to DTCM’s 400 plus staff members. Another important service is SMART suggestion scheme which has been opened recently to public to seek their suggestions. It offers an online system to track suggestion status.
About the future plans, the DTCM officials said the Hotel Statistics System will allow online submission of guest information. Future template-based automation was under study. The Overseas Exhibition Participants Registration System will provide enhanced online registration system for overseas exhibition co- participants. It will incorporate multiple log on and notification system.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
