The Center for Hospitality Research at Cornell University sponsored its first ever industry roundtable on human resources in the hospitality industry this…
The Center for Hospitality Research at Cornell University sponsored its first ever industry roundtable on human resources in the hospitality industry this spring.
The event, which took place at Cornell University`s School of Hotel Administration on April 24-25, brought senior executives from some of North America`s largest hospitality companies to campus for an in-depth conversation on the critical human resource issues facing the industry.
I was very pleased with the quality of our discussions, said Cornell Hotel School Associate Professor J. Bruce Tracey, who chaired the event. We covered a lot of ground, and it was extremely rewarding to learn how the top HR people think and respond to some of the most vexing challenges in our industry. I think everyone walked away with some really valuable insights.
Topics included the evolving roles of HR in the industry, strategies for winning the talent war (retention and turnover) and how to identify leaders and move them through an organization to acquire skills and knowledge.
JoAnne Kruse, senior vice president of human resources at Cendant Corporation`s Travel Distribution Services division, who participated in the roundtable discussions, stated: The roundtable was a unique opportunity to share knowledge and develop new strategies for HR executives with a specific focus on the travel and hospitality industry.
Tracey added that the roundtable was a great example of collaboration between the hospitality industry and the faculty at the Cornell Hotel School, which is a central purpose of The Center for Hospitality Research.
The roundtable is the first in a series planned by The Center for Hospitality Research at Cornell`s Hotel School. The center`s mission is to bring together the best insights of scholarship in hospitality and industry expertise. Research efforts are augmented by an industry perspective from the CHR`s advisory board and 26 industry corporate sponsors and friends.
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