interTouch, a broadband Internet provider to the hospitality industry, made its first foray into the South American market with the installation of wireless broadband connectivity to the…
interTouch, a broadband Internet provider to the hospitality industry, made its first foray into the South American market with the installation of wireless broadband connectivity to the Grand Hyatt Sao Paulo.
“Thanks to interTouch’s broadband solutions, our guests are quickly and easily connected to the Internet from anywhere within the hotel – from guest rooms and meeting rooms to the Business Centre and public areas,” said Frederic Boulin, Grand Hyatt Sao Paulo’s, Resident Manager. “We have also installed interTouch’s Print Me solution, allowing guests to print documents from the comfort of their rooms and further enhancing our offerings to busy business travelers.”
interTouch has added Spanish and Portuguese to the Helpdesk, which offers full support services as part of the company`s efforts to establish itself as the leading provider of managed broadband solutions for premium hotels in South America.
“Our business models are adjustable to any market requirement, and we have worked closely with the Grand Hyatt Sao Paolo to determine what would best suit their guests’ needs,” said Charles Reed, Chief Executive Officer, interTouch. “We are pleased to extend our global footprint into South America to provide the same world-class Internet services that we do in many other regions around the world. With interTouch solutions, the Grand Hyatt Sao Paulo can ensure unrivalled guest support and fast connectivity for both guests and hotel staff that will be in line with their world-class hospitality services. To serve the Americas better, we have also recently opened an office in Miami.”
interTouch Vice President of Sales, Americas, Arne Riemers said that interTouch is delighted to have the prestigious Grand Hyatt Sao Paulo as their first partner in Brazil and South America. “This partnership with Grand Hyatt Sao Paulo demonstrates that premium hotels understand the need to provide premium services for their guests. Today broadband Internet access is among the most important amenities a guest looks for in a hotel room, but it is also a leading cause of complaints in hotels who do not manage those services correctly. A hotel cannot underestimate the value of having these services managed by a true specialist like interTouch,” said Arne.
“interTouch plans to build on this success, and we look forward to forming partnerships with more hotels in the region to address their guest broadband connectivity issues, while rapidly extending our footprint in South America,” he added.
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