With a portfolio of over 200 properties, OVO Network elevates guest experiences by creating tailored guest apps for each chalet through the HolidayHero platform. This approach ensures that each chalet maintains its distinctiveness, preserving the unique essence of its location and property amenities.
AMSTERDAM – OVO Network, leading rental platform for the best self-catered chalets in authentic destinations, has partnered with HolidayHero, a guest experience platform for vacation rentals and hotels. This collaboration marks a significant milestone for OVO Network, underscoring its commitment to offering unique, high-end experiences in the short-term rental market.
HolidayHero’s guest experience platform goes beyond traditional lodging management systems by offering a comprehensive suite of tools designed to enrich every aspect of the guest’s stay. From pre-arrival communications to in-stay services and post-departure follow-ups, HolidayHero empowers property managers to create a digital extension of their brand, ultimately fostering more profound connections with guests.
The centerpiece of this collaboration is the platform’s guest app, designed to serve as a digital extension of OVO Network’s brand throughout every stage of the guest journey. This intuitive guest app empowers visitors with a user-friendly interface, granting access to vital property details, curated local recommendations, and personalized services tailored to enhance their stay. By seamlessly integrating this digital solution, OVO Network is streamlining operational processes and creating an immersive and cohesive brand experience for guests from booking to post-departure.
This strategic move towards digitization not only fosters guest loyalty but also drives an increase in direct bookings. For chalet owners yet to be part of OVO Network, the allure of the Guest App technology provides compelling reasons to join, promising to elevate guest loyalty by delivering an unparalleled digital experience.
Louis Andrews, director of OVO Network France, had the following to say about the partnership: “Having spent a long time prospecting for a Guest App solution that fits our requirements and our unique way of operating, we are incredibly happy to move forward with HolidayHero. Together, we will be able to develop a bespoke solution for our guests and owners, which will bolster our guest experience – making for happier guests and an overall more cohesive, easier, and enjoyable holiday.”
Sjeel Koster, CEO at HolidayHero, expressed pride in supporting OVO Network’s mission to provide unique and high-end experiences. Such a prominent brand’s adoption of guest app technology speaks volumes about the future trajectory of guest experiences. In an era where meeting basic lodging needs is no longer enough, the Guest App technology signals a shift toward anticipating and exceeding the ever-evolving expectations of guests.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
