Luxury New York property partners with industry-leading connectivity experts to address modern online guest behaviors.
NEW YORK — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the installation of a high-performance WiFi network upgrade by Smyth Tribeca in New York City. A modern and high-end property situated on the corner of West Broadway and Chambers Street, Smyth Tribeca together with the technology and expertise of HIS can now ensure that guest expectations for fast, reliable and secure internet access are always fully met.
With a goal to provide its guests with the best possible hotel stay experience, Smyth Tribeca features a wide range of luxurious amenities, including oversized marble bathrooms for each of its 100 rooms as well as an onsite creative cocktail bar. Nestled in the heart of the neighborhood, the hotel is the ultimate place for travelers and locals alike to be surrounded by epicurean treasures and cultural riches, with iconic museums and accessible transportation just steps away. Yet despite also featuring unbeatable views of the New York City Skyline, Smyth Tribeca ultimately recognized a vital need to keep up with evolving guest standards when it comes to WiFi connectivity and service quality.
Opting to partner with HIS as an established and trusted network solutions provider for hotels, Smyth Tribeca was able to leverage both the latest technology and industry expertise to design a cost-effective network capable of high quality performance. To guarantee anticipated results, HIS technicians utilized state-of-the-art network hardware technology, with solutions such as Ruckus access points installed within strategic locations in order to maximize WiFi signal coverage and performance while keeping upgrade expenses down. Since completing the upgrade, Smyth Tribeca has credited HIS and the new network with eliminating virtually all online related guest complaints.
“A hotel’s WiFi service is just as important, if not sometimes more so, than any physical amenity that a property may offer its guests,” said Dale Saferstein, Community Curator at Smyth Tribeca. “As a location aiming to provide the best possible stay experience, making sure that our WiFi service could meet the highest expectations was a top priority that HIS fully delivered on. From the initial planning stages all the way to project completion, HIS made sure that the installation process was quick and seamless, and we have only heard good things from our guests since making the switch to a more modern network infrastructure.”
To ensure that service quality remains consistently high, Smyth Tribeca is also backed by 24/7 HIS network monitoring and support services. This ensures that any performance or troubleshooting issue is always swiftly identified and corrected before any dips in guest satisfaction are experienced.
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